How do I connect Plain?

Sign up for Conductor Deck, then add a Plain step to a workflow on the visual canvas. The builder walks you through the connection it needs — an account authorization or the required keys — right inside the step. No separate setup or code.

Yes — Conductor Deck has a free tier you can build and run workflows on, with no credit card required. Paid plans raise the monthly run limits and add advanced features when you need them.

What's the difference between a trigger and an action?

A trigger is the event that starts a workflow — for example, a Stream Deck button press or an incoming event from a connected app. An action is a step the workflow performs once it runs. A workflow is one trigger followed by one or more actions.

Plain + Stream Deck

customer-support · 11 triggers · 119 actions

Plain is a collaborative support platform for B2B support teams, offering a modern, AI-powered interface to consolidate support channels and assist customers efficiently. Add Plain to your Stream Deck workflows with guided setup for the connection details it needs.

Build a Plain workflow — free See how it works

No code
Free tier
Key press or app-event trigger
Pairs with OBS & Elgato tools
OAuth & keys handled in-builder

Popular ways to use Plain

Add Plain to a workflow and pair it with a Stream Deck button to run it in one press — handy for customer-support tasks. Combine it with OBS, your Elgato tools, or any other app you connect to build a routine that fits how you work.

Browse all templates

Triggers & actions

Events that start your workflow automatically.

Customer Event

Fires when a customer in Plain is created, updated or deleted. event_type says which it was, created, updated or deleted, in the same vocabulary the config filters on — so a single subscription to all three can branch downstream without matching on Plain's raw event names. Group membership changes are a separate slug, customer_group_membership_changed.

Customer Group Changed

Fires when a customer group is created, edited or deleted in Plain.

Customer Group Membership Changed

Fires when a customer is added to or removed from a customer group in Plain. Use it to re-segment a customer downstream the moment their grouping in Plain changes — move them onto a different plan's onboarding, change who gets paged for their threads, sync the new segment into your CRM. change says which direction it was, added or removed, straight from Plain. Which group it was is the one that differs between customer.customer_group_memberships and previous_customer.customer_group_memberships, both of which carry the customer's full membership list.

Thread Created

Fires when a new support thread is opened in Plain.

Thread Custom Field Updated

Fires when one of your own thread fields is set, changed or cleared on a Plain thread.

Thread Message Received

Fires when an inbound message arrives on a Plain thread. Covers email, in-app chat, Slack, Discord and Microsoft Teams, and each channel ships its own message shape, so read channel before reading message. For the replies your own team sends out, use the Thread Message Sent trigger instead.

Thread Message Sent

Fires when your team sends a message out on a Plain thread. Covers email, in-app chat, Slack, Discord and Microsoft Teams, and each channel ships its own message shape, so read channel before reading message. Editing a Slack or Discord message afterwards does not fire it again, and for messages arriving from the customer use the Thread Message Received trigger instead.

Thread Note Created

Fires when an internal note is added to a thread in Plain. Carries no mentions: Plain only reports them on its separate mention event, which is PLAIN_THREAD_NOTE_MENTIONED. Subscribing to both slugs delivers every mentioning note twice, under two different event ids.

About Plain

Plain is a collaborative support platform for B2B support teams, offering a modern, AI-powered interface to consolidate support channels and assist customers efficiently.

customer-support

How to connect

Sign up for free

Create your Conductor Deck account: no credit card required.

Connect Plain

Follow the setup prompts for Plain. Conductor Deck handles the app authorization or required connection details inside the workflow builder.

Build a workflow

Add a Plain action to your visual workflow canvas. Configure the options you need, then connect it to other steps.

Run it from a key, or let events fire it

Sync your workflow to a Stream Deck button, or skip the button: Plain triggers can start it automatically when events happen.

Frequently asked questions

How do I connect Plain?: Sign up for Conductor Deck, then add a Plain step to a workflow on the visual canvas. The builder walks you through the connection it needs — an account authorization or the required keys — right inside the step. No separate setup or code.
Is it free?: Yes — Conductor Deck has a free tier you can build and run workflows on, with no credit card required. Paid plans raise the monthly run limits and add advanced features when you need them.
What's the difference between a trigger and an action?: A trigger is the event that starts a workflow — for example, a Stream Deck button press or an incoming event from a connected app. An action is a step the workflow performs once it runs. A workflow is one trigger followed by one or more actions.

Automate Plain with your Stream Deck

Get started free View pricing

Similar integrations