Help Center
Answers to common questions about Conductor Deck.
How to
- How do I install and connect the Stream Deck plugin?
- Step 1: Open Stream Deck software
Make sure the Elgato Stream Deck desktop app is running on your computer. You should see its main window with a grid of blank icon slots. If it is not running, launch it from your Applications folder (macOS) or Start menu (Windows).
Step 2: Install the Conductor Deck pluginVisit the Download page and click Download Plugin. Open the downloaded
.streamDeckPluginfile. Stream Deck software will detect the plugin and add it to your icon grid automatically.Step 3: Connect your Conductor Deck accountDrag the Conductor Deck action into an empty icon slot in Stream Deck. When the Property Inspector panel opens, click Connect. A browser window will open: log in with your Conductor Deck account. Once authenticated, you will see a green checkmark confirming the connection, and your workflows will sync automatically to Stream Deck.
Still not working?- Restart both apps: Close the Stream Deck software, quit it from the menu bar (Dock context menu on macOS, tray icon on Windows), and reopen it.
- Check firewall / proxy: The plugin communicates over local TCP ports. If a firewall or proxy is blocking localhost connections, allow them and try again.
- Reinstall the plugin: Download a fresh copy from the Download page and open the updated
.streamDeckPluginfile. - Verify Stream Deck version: You need version 7.0 or later. Open Stream Deck → Help → Check for Updates to ensure you are on the latest release.
If none of these resolve the issue, with your account email and what you see on screen.
- What is a "run" and what does it count against?
- A run is one complete execution of your workflow: from trigger to final node. One run = one workflow execution, regardless of how many steps, conditions, or actions it contains. For example, a 20-step workflow that runs once counts as 1 run, not 20.
- Can I use Conductor Deck without a Stream Deck?
- Yes. Conductor Deck is a web-based workflow automation platform. You can create, edit, and trigger workflows directly from any browser at app.conductordeck.com. The Stream Deck plugin is an optional convenience for physical button triggers, but it is not required.
- What does "No Stream Deck plugin found" mean?
- This message means the web app cannot reach the Conductor Deck plugin running on your computer. The plugin acts as a bridge between your browser and the Stream Deck hardware. Make sure the Stream Deck app is running on your computer and that the Conductor Deck plugin is installed and enabled within it. Try refreshing the page after confirming both are active.
- What does "Different Account" mean when connecting?
- This appears when the Stream Deck plugin you are trying to connect is already linked to a different Conductor Deck account. You can either switch to that account in your browser or force a relink to connect it to the current account. If you force a relink, any workflows assigned to the device on the other account will stop running.
- What does "Link Expired" mean and how do I fix it?
- For security, connection links from the Stream Deck plugin expire after 15 minutes. If you see this error, simply open the Stream Deck app, go to the Conductor Deck plugin settings, and click Connect again. This will generate a new, valid link.
- Connection timed out while connecting. What should I check?
- A timeout usually means the plugin is not running or there is a network issue. Ensure the Stream Deck app is running, the plugin is installed, and your computer is connected to the internet. If you are on a corporate or public network, check if localhost connections are allowed. Restarting the Stream Deck app and trying again often resolves this.
- I see an error code when connecting. What does it mean?
- Error codes help us diagnose the issue quickly. If you see an error like
ERR_PLUGIN_CONNECTorERR_CONNECTION_REFUSED, it usually points to a problem with the local plugin bridge. Try the troubleshooting steps above. If the problem persists, email us the exact error code and a description of what you were doing when it appeared. - How do I disconnect or revoke plugin access?
- You can disconnect a single device or revoke all plugin access from your account. Disconnecting a device will stop workflow syncing for that specific Stream Deck. Revoking access will disconnect all devices and remove all plugin permissions, requiring you to re-authorize from scratch. You can manage this in the Conductor Deck web app under the device settings page.
- What should I do if I get a "Different Account" conflict?
- This happens when the Stream Deck plugin is currently linked to another Conductor Deck account. You can switch to the linked account by signing in with that account's email, or you can force a relink to connect it to your current account. Keep in mind that forcing a relink will cancel any in-progress runs and stop workflows assigned on the other account.
Getting started
- How do I install the Stream Deck plugin?
- Visit the Download page and click Download Plugin. Open the downloaded
.streamDeckPluginfile and Elgato's Stream Deck software will install it automatically. Make sure Stream Deck software version 7.0 or later is running on your computer. - How do I connect the plugin for the first time?
- After installing the plugin, open the Conductor Deck action in Stream Deck software and click Connect in the Property Inspector panel. This opens a browser window where you can log in to your Conductor Deck account. Once authenticated the plugin syncs your workflows automatically. If the connection fails, try restarting Stream Deck software and repeating the process.
- How do I update the Stream Deck plugin?
- Visit the Download page and download the latest
.streamDeckPluginfile. Open it - Stream Deck software will update the plugin. You do not need to uninstall the old version first. After updating, refresh Conductor Deck and verify the plugin version in the Property Inspector. - Which Stream Deck models are supported?
- Conductor Deck works with all Stream Deck hardware that runs Stream Deck software 7.0 or later: including Stream Deck MK.2, Mini, XL, +, Neo, and Studio. The plugin communicates over a local network bridge so both your computer and Stream Deck need to be on the same machine.
- Do I need to keep the browser open for workflows to run?
- No. Workflows run on Conductor Deck servers. Once a trigger fires: whether you press a button or a schedule activates: the run executes in the cloud. Your browser only needs to be open when you are editing workflows.
Workflows
- What should I do when a workflow run fails?
- Open the Activity log and click the failed run to expand node-level details. The error message on the failing node usually explains the cause: a misconfigured credential, a missing field, or a timeout. Fix the config on the workflow canvas and press Run again, or use Retry from the activity row to re-run with the same trigger data.
- How do I read the Activity Log?
- The Activity Log shows every workflow execution in reverse-chronological order. Each row displays the workflow name, trigger time, duration, and status (success, failed, or cancelled). Click any row to expand node-level output: you can see what each step returned, which branch a condition took, and how long each node waited. Use the status filter dropdown to focus on failures only.
- Can I run a workflow on a schedule without pressing a button?
- Yes. Add a Schedule trigger to your workflow (available on Pro and Max plans). You can set it to run every N minutes, hourly, daily, or on a custom cron expression. Scheduled runs appear in the Activity Log just like button-triggered runs.
- How many workflows can I have?
- Free includes up to 3 workflows and 100 runs per month. Pro includes unlimited workflows and 5,000 runs per month. Max includes unlimited workflows and 20,000 runs per month. See the Pricing page for the full comparison.
- How do I undo an accidental canvas change?
- Press Ctrl+Z (Cmd+Z on Mac) to undo the last canvas edit. Redo is Ctrl+Shift+Z. Changes are saved automatically to Conductor Deck servers when you stop editing, so undo only works within the current browser session. For a previous saved state, open the Version History drawer from the workflow toolbar.
Account & billing
- What are the Free plan limits?
- The Free plan gives you 3 workflows, 100 runs per month, and access to all node types: conditions, loops, delays, and parallel branches. Pipedream integrations (Slack, Discord, Spotify, and 3,000+ other apps), webhook triggers, and schedule triggers require a Pro or Max plan.
- How do I upgrade my plan?
- Go to Settings → Billing and click Upgrade. You can choose monthly or annual billing (annual is about 17% cheaper). Your card is charged immediately and you gain access to higher limits right away. You can also start from the Pricing page.
- Can I cancel my subscription?
- Yes. Go to Settings → Billing → Manage subscription. You can cancel at any time. Your plan stays active until the end of the current billing period, after which you revert to the Free plan. No refunds are issued for unused time on the current period.
- What happens when I hit my monthly run limit?
- Runs beyond your monthly limit are held: they appear in the Activity Log with a "held" status and do not execute. The limit resets at the start of your next billing cycle. Upgrade your plan to increase the limit or to execute held runs immediately.
Contact
- How does Conductor Deck handle support requests?
- Every message is read by a real person. We sort each request into a category so the right team can help you quickly. You can read our support policy to learn how we classify and escalate requests.
- How do I get in touch with support?
- Open the in-app feedback dialog or and include your account email, a description of the issue, and (if relevant) a link to the workflow or a screenshot of the Activity Log. We aim to respond within one business day.
- Where can I report a bug or request a feature?
- Open the in-app feedback dialog and choose or from the category dropdown. Please describe what you expected to happen and what happened instead. Screenshots and workflow exports are very helpful.
- What are your support hours and expected response time?
- We respond during normal business hours (Mon–Fri, 9am–6pm ET). You'll receive an auto-confirmation immediately after submitting, and we aim to respond within one business day. Urgent issues can be flagged with [Urgent] in the subject line.
- What information should I include when contacting support?
- To help us resolve your issue quickly, please include: your Conductor Deck account email, a clear description of the issue, the workflow ID (if it involves a specific workflow: found in the workflow settings page), the plan you are on, and any screenshots or error messages from the Activity Log. The faster we have the right details, the faster we can help.