Help Center
Answers to common questions about Conductor Deck.
Getting started
- How do I install the Stream Deck plugin?
- Visit the Download page and click Download Plugin. Open the downloaded
.streamDeckPluginfile and Elgato's Stream Deck software will install it automatically. Make sure Stream Deck software version 6.4 or later is running on your computer. - How do I connect the plugin for the first time?
- After installing the plugin, open the Conductor Deck action in Stream Deck software and click Connect in the Property Inspector panel. This opens a browser window where you can log in to your Conductor Deck account. Once authenticated the plugin syncs your workflows automatically. If the connection fails, try restarting Stream Deck software and repeating the process.
- Which Stream Deck models are supported?
- Conductor Deck works with all Stream Deck hardware that runs Stream Deck software 6.4 or later — including Stream Deck MK.2, Mini, XL, +, Neo, and Studio. The plugin communicates over a local network bridge so both your computer and Stream Deck need to be on the same machine.
- Do I need to keep the browser open for workflows to run?
- No. Workflows run on Conductor Deck servers. Once a trigger fires — whether you press a button or a schedule activates — the run executes in the cloud. Your browser only needs to be open when you are editing workflows.
Workflows
- What should I do when a workflow run fails?
- Open the Activity log and click the failed run to expand node-level details. The error message on the failing node usually explains the cause — a misconfigured credential, a missing field, or a timeout. Fix the config on the workflow canvas and press Run again, or use Retry from the activity row to re-run with the same trigger data.
- How do I read the Activity Log?
- The Activity Log shows every workflow execution in reverse-chronological order. Each row displays the workflow name, trigger time, duration, and status (success, failed, or cancelled). Click any row to expand node-level output — you can see what each step returned, which branch a condition took, and how long each node waited. Use the status filter dropdown to focus on failures only.
- Can I run a workflow on a schedule without pressing a button?
- Yes. Add a Schedule trigger to your workflow (available on Pro and Max plans). You can set it to run every N minutes, hourly, daily, or on a custom cron expression. Scheduled runs appear in the Activity Log just like button-triggered runs.
- How many workflows can I have?
- The Free plan includes up to 3 workflows and 100 runs per month. Pro includes unlimited workflows and 2 500 runs per month. Max includes unlimited workflows and 10 000 runs per month. See the Pricing page for the full comparison.
- How do I undo an accidental canvas change?
- Press Ctrl+Z (Cmd+Z on Mac) to undo the last canvas edit. Redo is Ctrl+Shift+Z. Changes are saved automatically to Conductor Deck servers when you stop editing, so undo only works within the current browser session. For a previous saved state, open the Version History drawer from the workflow toolbar.
Account & billing
- What are the Free plan limits?
- The Free plan gives you 3 workflows, 100 workflow runs per month, and access to built-in actions like HTTP requests, shell commands, and keyboard shortcuts. Pipedream integrations (Slack, Discord, Spotify, and 1 000+ other apps), webhook triggers, schedule triggers, and advanced node types require a Pro or Max plan.
- How do I upgrade my plan?
- Go to Settings → Billing and click Upgrade. You can choose monthly or annual billing (annual is about 17% cheaper). Your card is charged immediately and you gain access to higher limits right away. You can also start from the Pricing page.
- Can I cancel my subscription?
- Yes. Go to Settings → Billing → Manage subscription. You can cancel at any time. Your plan stays active until the end of the current billing period, after which you revert to the Free plan. No refunds are issued for unused time on the current period.
- What happens when I hit my monthly run limit?
- Runs beyond your monthly limit are held — they appear in the Activity Log with a "held" status and do not execute. The limit resets at the start of your next billing cycle. Upgrade your plan to increase the limit or to execute held runs immediately.
Contact
- How do I get in touch with support?
- Email us at support@conductordeck.com. Include your account email, a description of the issue, and (if relevant) a link to the workflow or a screenshot of the Activity Log. We aim to respond within one business day.
- Where can I report a bug or request a feature?
- Send an email to support@conductordeck.com with the subject line Bug report or Feature request. Please describe what you expected to happen and what happened instead. Screenshots and workflow exports are very helpful.