Request Tracker (RT) + Stream Deck
customer-support · it-operations · 0 triggers · 11 actions
Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations. Add Request Tracker (RT) to your Stream Deck workflows with guided setup for the connection details it needs.
- No code
- Free tier
- One Stream Deck press
- Pairs with OBS & Elgato tools
- OAuth & keys handled in-builder
Popular ways to use Request Tracker (RT)
Add Request Tracker (RT) to a workflow and pair it with a Stream Deck button to run it in one press — handy for customer-support tasks. Combine it with OBS, your Elgato tools, or any other app you connect to build a routine that fits how you work.
Browse all templatesTriggers & actions
Steps your workflow can perform in Request Tracker (RT).
Add Ticket Comment
Add a private internal comment to an RT ticket. The comment creates a durable transaction that REST2 cannot remove; RT scrips may still notify staff.
Create Ticket
Create a durable RT ticket in a queue. Creation may run RT scrips or send notifications and cannot be fully erased through REST2.
Get Queue
Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.
Get Ticket
Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.
Get Ticket History
Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.
List Queues
List queues visible to the connected RT user so an agent can select a queue for ticket search or creation. Returns one bounded page.
List Ticket Attachments
List attachment metadata references associated with a visible RT ticket without downloading attachment content.
Reply to Ticket
Send public correspondence on an RT ticket. This can email requestors or other recipients according to RT configuration and creates a durable transaction that REST2 cannot remove.
About Request Tracker (RT)
Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.
customer-supportit-operations
How to connect
1
Sign up for free
Create your Conductor Deck account: no credit card required.
2
Connect Request Tracker (RT)
Follow the setup prompts for Request Tracker (RT). Conductor Deck handles the app authorization or required connection details inside the workflow builder.
3
Build a workflow
Add a Request Tracker (RT) action to your visual workflow canvas. Configure the options you need, then connect it to other steps.
4
Assign to Stream Deck
Sync your workflow to any Stream Deck button. Press once to trigger the entire sequence.
Frequently asked questions
- How do I connect Request Tracker (RT)?
- Sign up for Conductor Deck, then add a Request Tracker (RT) step to a workflow on the visual canvas. The builder walks you through the connection it needs — an account authorization or the required keys — right inside the step. No separate setup or code.
- Is it free?
- Yes — Conductor Deck has a free tier you can build and run workflows on, with no credit card required. Paid plans raise the monthly run limits and add advanced features when you need them.
- What's the difference between a trigger and an action?
- A trigger is the event that starts a workflow — for example, a Stream Deck button press or an incoming event from a connected app. An action is a step the workflow performs once it runs. A workflow is one trigger followed by one or more actions.
Automate Request Tracker (RT) with your Stream Deck
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