How do I connect Onedesk?

Sign up for Conductor Deck, then add a Onedesk step to a workflow on the visual canvas. The builder walks you through the connection it needs — an account authorization or the required keys — right inside the step. No separate setup or code.

Yes — Conductor Deck has a free tier you can build and run workflows on, with no credit card required. Paid plans raise the monthly run limits and add advanced features when you need them.

What's the difference between a trigger and an action?

A trigger is the event that starts a workflow — for example, a Stream Deck button press or an incoming event from a connected app. An action is a step the workflow performs once it runs. A workflow is one trigger followed by one or more actions.

Onedesk + Stream Deck

customer-support · project-management · 0 triggers · 24 actions

OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly. Add Onedesk to your Stream Deck workflows with guided setup for the connection details it needs.

Build a Onedesk workflow — free See how it works

No code
Free tier
One Stream Deck press
Pairs with OBS & Elgato tools
OAuth & keys handled in-builder

Popular ways to use Onedesk

Add Onedesk to a workflow and pair it with a Stream Deck button to run it in one press — handy for customer-support tasks. Combine it with OBS, your Elgato tools, or any other app you connect to build a routine that fits how you work.

Browse all templates

Triggers & actions

Steps your workflow can perform in Onedesk.

Create Worklog Entry

Create a worklog entry to track time spent on a work item (task, ticket, project, etc.). Records the start and finish time, work hours, completion percentage, and billability. Use this after obtaining a valid item_id from actions like GET_TASK_DETAILS.

Delete Attachment

Delete a specific attachment from OneDesk by its ID. To use this tool, provide the attachment_id. Note that the OneDesk Public API has limited attachment management capabilities. Attachments are typically associated with items (tickets/tasks) and can be viewed via GET_ATTACHMENTS when fetching item details. Returns deleted=True if the attachment was successfully deleted (200/202/204). Returns deleted=False if the attachment was not found (404).

Delete Comment

Deletes a comment from OneDesk by its ID. Use this tool to permanently remove a comment when it's no longer needed. Note: OneDesk's Public API has limited DELETE support for comments. This action tries multiple possible endpoints to maximize compatibility. Comments may be referred to as "conversations" in the API. Example: {'comment_id': 12345} Returns: Deletion status with context about success/failure (e.g., comment not found, permission denied)

Delete Customer

Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint. This action permanently removes the customer record from the OneDesk account. Returns: - success=true: Customer was successfully deleted (HTTP 200/202/204) - success=false: Customer not found or already deleted (HTTP 404) Example usage: {'customer_id': '12345'}

Delete Message

Deletes a message from OneDesk by its unique message ID. Returns success if the message is deleted or doesn't exist (idempotent operation). Use this when you need to permanently remove a message from the system.

Delete Project

Delete a project in OneDesk by its ID. API LIMITATION: The OneDesk Public API does not support DELETE operations. DELETE requests return 405 Method Not Allowed on /rest/public/items endpoints. The public API only supports: - POST /items/ (create) - GET /items/id/{id} (retrieve by ID) - GET /items/externalId/{externalId} (retrieve by external ID) - GET /organization/profileAndPolicy (organization info) Alternatives: - Use OneDesk web application to delete projects manually - Contact OneDesk support for private API access - Use ONEDESK_GET_ISSUE_DETAILS if you need to check item status This action will fail with a clear error explaining the limitation.

Delete Requirement

Delete a requirement from OneDesk. Requirements in OneDesk are work items used for product development, feature requests, and specifications. They are one of the core work item types (tickets, tasks, requirements, issues). IMPORTANT: This operation may not be supported by all OneDesk Public API versions. If deletion fails, the API may only support soft-delete or archiving through status updates. Use when you need to permanently remove a requirement by its internal numeric ID. Example: {'requirement_id': 12345}

Delete Task

Tool to delete a specific task. Use when you need to remove an existing task by its ID after confirming its details.

About Onedesk

OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly.

customer-supportproject-management

How to connect

Sign up for free

Create your Conductor Deck account: no credit card required.

Connect Onedesk

Follow the setup prompts for Onedesk. Conductor Deck handles the app authorization or required connection details inside the workflow builder.

Build a workflow

Add a Onedesk action to your visual workflow canvas. Configure the options you need, then connect it to other steps.

Assign to Stream Deck

Sync your workflow to any Stream Deck button. Press once to trigger the entire sequence.

Frequently asked questions

How do I connect Onedesk?: Sign up for Conductor Deck, then add a Onedesk step to a workflow on the visual canvas. The builder walks you through the connection it needs — an account authorization or the required keys — right inside the step. No separate setup or code.
Is it free?: Yes — Conductor Deck has a free tier you can build and run workflows on, with no credit card required. Paid plans raise the monthly run limits and add advanced features when you need them.
What's the difference between a trigger and an action?: A trigger is the event that starts a workflow — for example, a Stream Deck button press or an incoming event from a connected app. An action is a step the workflow performs once it runs. A workflow is one trigger followed by one or more actions.

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