How do I connect Helpwise?

Sign up for Conductor Deck, then add a Helpwise step to a workflow on the visual canvas. The builder walks you through the connection it needs — an account authorization or the required keys — right inside the step. No separate setup or code.

Yes — Conductor Deck has a free tier you can build and run workflows on, with no credit card required. Paid plans raise the monthly run limits and add advanced features when you need them.

What's the difference between a trigger and an action?

A trigger is the event that starts a workflow — for example, a Stream Deck button press or an incoming event from a connected app. An action is a step the workflow performs once it runs. A workflow is one trigger followed by one or more actions.

Helpwise + Stream Deck

customer-support · team-collaboration · 0 triggers · 37 actions

Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place. Add Helpwise to your Stream Deck workflows with guided setup for the connection details it needs.

Build a Helpwise workflow — free See how it works

No code
Free tier
One Stream Deck press
Pairs with OBS & Elgato tools
OAuth & keys handled in-builder

Popular ways to use Helpwise

Add Helpwise to a workflow and pair it with a Stream Deck button to run it in one press — handy for customer-support tasks. Combine it with OBS, your Elgato tools, or any other app you connect to build a routine that fits how you work.

Browse all templates

Triggers & actions

Steps your workflow can perform in Helpwise.

Create attachment

Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.

Delete Contact

Deletes a contact from Helpwise by its unique identifier (ID). Use this action when you need to permanently remove a contact from your Helpwise account. Returns an empty response (HTTP 204 No Content) on successful deletion. Note: This action is idempotent - deleting a non-existent contact will return an appropriate error.

Delete Tag

Permanently deletes a tag from Helpwise. This action removes the tag from all conversations where it was applied and cannot be undone. Use this when you need to permanently remove a tag that is no longer needed. Note: Deleting a tag will automatically remove it from all existing conversations that use this tag.

Delete Team

Tool to delete a team. Use when you need to remove an existing team by its unique identifier after confirming the ID and dependencies.

Get Conversation

Retrieves complete details of a specific conversation by ID from Helpwise. Returns the conversation metadata including subject, status, participants, and timestamps. Use this action when you need to view or analyze a specific conversation's details. Example use cases: - Checking the status of a support ticket conversation - Viewing conversation participants and assignees - Retrieving conversation metadata for reporting

Search Helpwise Contacts

Tool to search contacts by term with pagination. Use when you need to find contacts by name, email, phone, or other contact attributes.

Add note to conversation

Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.

Create Helpwise Team

Creates a new team in Helpwise to group users for collaboration and assignment purposes. Use this tool when you need to: - Create a new team with a unique name - Optionally add a description for the team - Optionally assign initial members by their user IDs IMPORTANT: Team creation via API is not available in the current Helpwise API. All tested endpoints (/api/v1/teams, /dev-apis/teams, /api/v1/team, /dev-apis/team) return 404. Team management appears to be limited to the Helpwise web interface. If you need to create teams, please: 1. Use the Helpwise web interface at https://app.helpwise.io 2. Contact Helpwise support at dev@helpwise.io to request API endpoint availability This action is implemented speculatively for future API support and follows standard patterns used in other Helpwise actions.

About Helpwise

Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.

customer-supportteam-collaboration

How to connect

Sign up for free

Create your Conductor Deck account: no credit card required.

Connect Helpwise

Follow the setup prompts for Helpwise. Conductor Deck handles the app authorization or required connection details inside the workflow builder.

Build a workflow

Add a Helpwise action to your visual workflow canvas. Configure the options you need, then connect it to other steps.

Assign to Stream Deck

Sync your workflow to any Stream Deck button. Press once to trigger the entire sequence.

Frequently asked questions

How do I connect Helpwise?: Sign up for Conductor Deck, then add a Helpwise step to a workflow on the visual canvas. The builder walks you through the connection it needs — an account authorization or the required keys — right inside the step. No separate setup or code.
Is it free?: Yes — Conductor Deck has a free tier you can build and run workflows on, with no credit card required. Paid plans raise the monthly run limits and add advanced features when you need them.
What's the difference between a trigger and an action?: A trigger is the event that starts a workflow — for example, a Stream Deck button press or an incoming event from a connected app. An action is a step the workflow performs once it runs. A workflow is one trigger followed by one or more actions.

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